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“...a refreshing approach to change”

 

KEY STRENGTHS

Making Change Happen

Designed and delivered comprehensive people and culture change programme required to align 26,000 staff to the Retail Bank’s brand values

  • Designed and implemented 373 engagement workshops 4,859 line managers in four month period resulting in UK staff engagement scores rising from 55% to 64% over the next six months
  • Negotiated delivery costs with a team of associate trainers and a central logistics team member resulting in a saving of £150,000 on original budget of £750,000

Developed and delivered programme to reduce regulated sales force from 1,780 to 1,200 over a three month period

  • Delivered on time, within budget with no industrial tribunals and with no loss of sales income!

Strategic HR Planning

Redesigned pay and bonus strategy of Corporate Bank to reduce attrition of key relationship managers

  • Designed innovative self-funding bonus scheme to allow much more flexibility at no extra cost to business
  • Attrition rates of relationship managers fell by over 50% in 12 months, staff satisfaction with financial reward rose from 35% to 63% in six months

Team Building

Designed and delivered an 18 month four-stage team development programme, based around Group Styles Inventory (GSI) from Human Synergistics, for 30 multi-disciplinary marketing staff to help them work better together

  • Team redesigned the workflow from linear project working to team-based working, thus creating 10% (£50K) cost savings on annual salary budget, improving the number of projects completed on time by 25% and increasing client satisfaction from 72% to 85%

Worked with seven executive teams using GSI diagnostic to help them align to brand values

  • Improvements of between 10% and 27% seen in positive behavioural attributes of GSI

Assessment Centres

Responsible for Management Assessment Centres as part of the selection and potential assessment of managers in Lloyds TSB

  • Assessed over 100 managers per year over a three year period
  • Designed 7 new scenarios for assessment centre exercises, saving £10,000 in consultant fees
  • Trained all assessors and role players

Designed and delivered bespoke assessment centre for recruitment of HR Managers

  • Used to recruit 20 managers over a three month period
  • Saved approx. £15,000 in consultant fees

Acted as assessor for Graduate Recruitment and for Group Executive Resource assessment.